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FREQUENTLY ASKED QUESTIONS

  • How do I book ?
    All reservations can be made online on our website. To book your tour with us, click here. Once your booking is complete, you will automatically receive a confirmation email. For Private Tours and special requests, contact us at clyde@bonnieandclydeurbantours.com. Last minute? Contact us directly via phone, What's App, Viber or Signal at +30 699 804 8028
  • Do you offer Private Tours ?
    Certainly! All our tours can scheduled as Private Tours. We can build something tailored to your needs, large group sizes, dietary restrictions & specific scheduling requests. We also offer Private Beer Tasting sessions on location. We come to you! Contact us here: clyde@bonnieandclydeurbantours.com
  • Do you offer a Food Tour ?
    We sure do! The people spoke & we delivered. Introducing our unique gastronomy experience Eat & Crete Food Tour [out of the box] in Chania's White Mountains. This isn't your plain, downtown, touristy, food tour. This food tour is where Crete's authentic gastronomy comes alive & meets local culture -- set in the backdrop of small villages & alpine scenery. Find details & availabilities here. Also available as a Private Tour. Contact us here: clyde@bonnieandclydeurbantours.com.
  • What is Craft Beer ?
    In short, the definition of Craft Beer means a small-scale, independently owned brewery with a passion for their work. Our beer geeks hand-pick beers, from microbreweries in Crete & Greece. You won't find any macro, multi-nationally owned beers here. Craft beer at its very best. Read more about what Craft Beer means here: What Is “Craft” Anyway?
  • What should I bring on the tour ?
    - Weather-appropriate clothing (hat, sunglasses, layer for sunset) - Comfortable walking shoes (keep your flip flops for the beach) - Your refillable water bottle to stay hydrated - Some cash for tips & purchases where possible is a good idea - For all Beer Tours: Valid Identification Card indicating you are at least 18 years old - Your enthusiasm!
  • How do I get to the meeting point ?
    The meeting point will be automatically sent in your booking confirmation email. Pick up transfers are not provided on our regular tours. You'll need to arrive to the meeting point by your own means (walking, bus, car, taxi or other). We may arrange your pick up/drop off transfer from/to your hotel, to our meeting point with an extra cost. Please contact us at: clyde@bonnieandclydeurbantours.com , providing your hotel/accommodation location, in order to advise a special rate for you. Kindly arrive at the meeting point 5-10 minutes prior to starting time. Want our tips to get around Chania more easily? Use our Chania Transportation Guide. Planning to use a car? Downtown Chania, there are free & paid parking spaces in various locations. During Summer season, there is a high volume of cars looking for parking. Take our word for it - give yourself extra time ahead to park your car.
  • What is your Cancellation Policy ?
    - Customers will receive a full refund, or credit for rescheduling, if they cancel up to 48 hours prior to Tour start time. - Cancellations are only accepted by email. - Customers will receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. We’ll be in touch if that's the case. - No-shows will be charged the full price.
  • Are tours cancelled due to weather conditions ?
    "There's no such thing as bad weather, only bad clothes." - Scandinavian Proverb We operate our tours, rain or shine. Please wear comfortable shoes & weather-appropriate clothing (hats, sunglasses & a layer for sunset are recommended). As per our Cancellation Policy, customers will receive a full refund or credit only if a tour is cancelled by the operator, due to weather or other unforeseen circumstances. We’ll be in touch if that's the case.
  • How much time in advance do I need to book ?
    The earlier the better to make sure you have a spot! All our tours run in small groups (6-8pax). Advanced reservations are required. Book online here. Sales close 3 to 24 hours before each tour begins (according to each tour's availability & conditions). Last minute? Contact us directly via phone, What's App, Viber or Signal at +30 699 804 8028
  • Does Greece has a good craft beer scene ?
    Get your taste buds excited... because Greek Craft Beer is bursting open with brews & styles that keep us beer lovers on our toes! This is an exciting time for the Greek craft beer scene which now has over 110 independently owned breweries (& counting). It is booming with passion & quality. From classic crushable styles to wild beer experiments, international collaborations & festivals, Greek craft breweries have been raising the bar. We welcome all our guests into this awesome, delicious, emerging craft beer destination: Greece. On our Beer Tours in Crete, you will fall in love with our craft beer world — one sip at a time. Read all about it: CRETE CRAFT BEER GUIDE Part 1: East Crete Part 2: West Crete THE GREEK BEER MAP Get it here.
  • Do your rates include taxes ?
    Yes, Greek 24% services tax are included in all our rates. There is a small booking fee added during your checkout. Are tips accepted ? Yes, if your guide did a good job, show them your appreciation!
  • What are your safety measures ?
    We follow the governmental safety guidelines. ➤ Hand sanitizer readily available ➤ Gear/equipment sanitized between use
  • More questions ?
    Happy to help! Just get in touch with us: cs@bonnieandclydeurbantours.com
  • Are gratuities / tips accepted ?
    Yes, if your guide did a good job it is customary to drown them in money! You may want to bring some cash with you for tips, to show your appreciation at the end of the tour.
  • Where do the tours take place ?
    The exact location will be automatically sent in your booking confirmation email. CHANIA TOURS: Chania 73100, Crete, Greece Sunset Craft Beer & Food Tour Chania's Old Venetian Harbour & Town The Path To Cretan Beers Tour Chania's Old Venetian Harbour & Town Street Art City Tour Downtown Chania City Centre Eat & Crete Food Tour [out of the box] Chania's White Mountains (vehicle included) RETHYMNO TOUR: Rethymno 74100, Crete, Greece Craft Beer Walking Tour Rethymno's Old Town & Venetian Harbour
  • What will we eat on your Food Tour ?
    Our Eat & Crete Food Tour [ out of the box ] takes you through charming villages in Chania's White Mountains. This isn't your plain, downtown, touristy, food tour! This gastronomic & cultural experience was designed to satisfy your taste buds as well as your thirst for authentic travel; you'll visit places even locals don't know about! Our menu includes the core of the world-renowned Cretan Mediterranean diet & will satisfy our senses & stomach: salads, appetizers, main dishes slow cooked or in the oven, home made wine & dessert. It is based on ingredients & produce grown seasonally in local gardens or even wild foraged. This is the real deal. You'll also taste local snacks & Cretan delicacies, raki (the local spirit), olive oil & more… while meeting people & their culture. For more info & availabilities, click here.
  • What kind of beers will we be tasting on your Beer Tours ?
    Delicious. Greek. Craft Beers. On our Beer Tours, you'll discover a variety of local craft beers, including IPAs, stouts, lagers & fun seasonal brews. We work with an ever-changing beer menu from Greek & Cretan micro-breweries, which our beer specialists update for every single tour. A unique tasting experience - every single time. Behind every beer we select for our guests, there is a passionate brewery, top-quality ingredients, a story to be told & enjoyed. (No cheap, macro, big-multinationally-owned breweries here!) Our knowledgeable guides will present you a range of styles, provide information on the brewing process, history & tasting notes for each beer tasted. Psst! ... that's one of the reasons the THA judges awarded us The Best Learning Experience In Crete in 2022 ! WHAT DOES CRAFT BEER MEAN? Find out here. READ OUR CRETE CRAFT BEER GUIDE: Part 1: East Crete Part 2: West Crete
  • Will we eat on your Beer Tours ?
    Yes! While our beer tours in Crete focus on the best Greek beers available, they are also include food. Depending the tour, might be a full menu food tour or food pairings ( including side-plates or main courses from Cretan gastronomy, specialty foods & must-taste local snacks ). We believe that food is an essential part of the travel experience & we want our guests to savor the local flavors of both beers & foods. It might blow your mind how food pairings can change the taste of beer! Sit back, relax & let us take care of your taste buds ** Vegetarian menu available upon request. Let us know at the time of booking. Looking for our Food Tour? Check our Eat & Crete Food Tour [out of the box] in Chania's White Mountains. It's a must...
  • What will we learn on your Beer Tours ?
    In 2022, our second year in operation, Bonnie and Clyde Urban Tours received The Travel and Hospitality Award for the Best Learning Experience in Crete! Here is why our tours are extra special... On our Beer Tours, you will: - Explore the secrets of Greek Craft Beer - Learn about the history of beer, ingredients & flavours - Try tasting techniques that will develop appreciation for beer - Demystify beer styles & what they actually mean (like the IPA!) - Develop your beer vocabulary with user-friendly tips & tasting charts You will also: - Uncover some of the best Cretan gastronomy & local products - Orient yourself through the city of Chania, it's back-streets & iconic locations Our tours are designed to be non-touristy & for all levels of beer lovers: from beer newcomers to beer geeks. Find testimonials and reviews from our awesome guests at the bottom of this page, on Google Reviews, Trip Advisor & Airbnb Experiences.
  • Is this a Booze-Tour or a Pub-Crawl ?
    Our beer tours are specifically NOT that style. We keep beer travel fun, friendly & respectful. That's our style. Our beer tours include Beer Tasting Segments, comparable to a wine pairing master class (without the snob attitude)! Have a look: - The 1st Craft Beer Tours in Greece ! - Once Upon a Beer... tasting & stories in Rethymno - Bonnie and Clyde Urban Tours
  • Are there W.C. / bathroom stops during the tour ?
    Yes, each route has designated W.C./bathroom stops. Your guide will let the group know along the way ( don't hesitate to let them know if nature calls ).
  • Can you tell me about my guide ?
    Our guides love beer, food & their city! We are local buffs who love sharing knowledge and stories about good beer, unique neighborhoods & the unique local culture of Crete. Don’t hesitate to ask your guide about our favourite things to do during your stay - we love sharing our insider recommendations! Want to learn more about your guides? Read their articles here: BONNIE - Craft Beer; A Love Story - Thank the Irish! CLYDE - Life Experiences: Grab your chance! - I-want-pink-sand, Elafonissi Find testimonials and reviews from our awesome guests at the bottom of this page, on Google Reviews, Trip Advisor & Airbnb Experiences.
  • Can I order extra drinks during the tour ?
    Although we do agree that beer is amazing, we ask you not to order any extra drinks during the tour. Placing orders, payment & consumption time of extra drinks are not part of the scheduled structure of the tour & cause delays, which can heavily impact the smooth running of the event. However, you may stay at the final location we visit & order as much as you like when the tour is over! Please be careful, specially when you have to drive after the tour!!!
  • What languages are your tours offered in ?
    All our standard tours operate in English. We are happy to accommodate tours in French (oui, en Français!) or Greek (ναι, στα Ελληνικά!), upon request at clyde@bonnieandclydeurbantours.com.
  • More questions ?
    Happy to help! Just get in touch with us: cs@bonnieandclydeurbantours.com
  • I am new to craft beer. Is this tour for me ?
    Yes, absolutely yes! Our tours are designed for all levels of beer lovers; from craft beer newcomers to full-on beer geeks. Our guides are knowledgeable about beer & love sharing their passion with everybody. You will expand your beer experience without a doubt. We find ways to cater to all levels; from the ABC's to more technical conversations. On our Beer Tours in Crete, Greece, you will: - Explore the secrets of Greek Craft Beer - Learn about the history of beer, ingredients, flavours - Try tasting techniques that will develop appreciation for beer - Demystify beer styles and what they actually mean (like the IPA!) - Develop your beer vocabulary with user-friendly tips & tasting charts Welcome one & all to our craft beer community! Find out what Craft Beer means here: What Is “Craft” Anyway?
  • We are on our Honeymoon. Is this tour for us ?
    100% yes! We can think of no better way to spend a honeymoon in Crete & Greece! If food or craft beer is the way to your heart, this will be a match made in heaven. Couples regularly share with us that this tour is the biggest highlight of their honeymoon. Our non-touristy tours are in small groups, small-scale, up to max 8 participants & we keep the mood fun & friendly. We also offer our Beer Tours & Food Tour as Private Tours for a more intimate setting. Contact us here: clyde@bonnieandclydeurbantours.com. By the end, you just might become beer-mooners too!
  • I am travelling on a cruise ship. Can I book your tour ?
    Certainly! We offer our specially-made CRUISE SHIP GUEST BEER TOUR - CHANIA. We also tailor-made shore excursions in Chania, suited to your desires & schedule. For private tours, contact us here: clyde@bonnieandclydeurbantours.com.
  • Do you offer Alcohol Free options?
    Certainly! Our Alcohol Free menu include alcohol-free beers and other tasty beverages. When you make your booking, simply mention how many guests want the Alcohol-Free menu.
  • Do you offer vegetarian options ?
    Definitely yes! Crete offers many vegetarian-friendly foods, which we're happy to cater for. This menu does include dairy (no meat, no poultry, no fish). Please write us a note during the booking process of how many vegetarian participants, in order to prepare accordingly.
  • I am a solo traveller. Is this tour for me ?
    Most definitely; the more the merrier! Our tour style is friendly & fun. One of the best things to do in Crete is discover the local beers, gastronomy & street art. All travel enthusiasts are welcome on our beer tours, food tour & street art tour in Chania & Rethymno, Crete. Welcome to our community!
  • What if I don't like beer, but my travel companion does ?
    While it’s beer tour, our tours do include a fair share of delicious food, discovering Chania’s Old Town, the hidden streets & gems that only locals know. We also offer an alternative menu with alcohol-free beers & delicious beverages. Please write us a note during the booking process of how many participants, in order to prepare accordingly. That being said, if you are beer-curious, the tours include stories about beer history, ingredients, flavours & tasting techniques to appreciate beer in a whole new way. You just might surprise yourself enjoying something new! Here's what Patrick said about taking wife on the tour: " While I take my wife to many breweries she is by no means a “beer person” but MC did a wonderful job including her in our more technical beer discussions and explaining differences between each beer and food pairing in a way we both appreciated. I will recommend this tour to anyone visiting Chania! " Cheers!
  • Do you accommodate larger groups ?
    Certainly! For corporate tours, birthdays, anniversaries & bachelor/bachelorette parties, we can help make the magic happen. We can tailor a tour based on your needs & we also offer to come to your location. Simply make your Private Tour request here: clyde@bonnieandclydeurbantours.com.
  • Are your tours LGBTQ+ friendly ?
    Yes! Absolutely yes! People from all different walks of life are welcome with us. Our tours are LGBTQ+ friendly. Welcome to our community!
  • What is the minimum age to participate ?
    CRAFT BEER TOURS: 18 years old; this is the minimum drinking age according to the Greek law. FOOD TOUR: The minimum participation age is 13 years old, always accompanied by an adult. STREET ART TOUR: The minimum participation age is 15 years old, always accompanied by an adult. * Travelling with kids or babies? As much as we do love kids, our regular tours & entertainment value are truly geared toward an adult audience. Please be considerate of other guests & your guide & don't surprise us with a baby in your arms at the meeting point. Instead, we're super happy to schedule a Private Tour to accommodate your little ones. Contact us here: clyde@bonnieandclydeurbantours.com.
  • Can I bring my kids ?
    As much as we do love kids, our tours and entertainment value are truly geared toward an adult audience. Please be considerate of other guests & your guide & don't surprise us with a baby in your arms at the meeting point. Instead, we're super happy to schedule a Private Tour to accommodate your little ones. Contact us here: clyde@bonnieandclydeurbantours.com. CRAFT BEER TOURS: 18 years old; this is the minimum drinking age according to the Greek law. FOOD TOUR: The minimum participation age is 13 years old, always accompanied by an adult. STREET ART TOUR: The minimum participation age is 15 years old, always accompanied by an adult.
  • Can I bring my pet ?
    No. We love all kinds of pets, but this is a tour for people. Thanks for your understanding.
  • More questions ?
    Happy to help! Just get in touch with us: cs@bonnieandclydeurbantours.com
  • How can I have a memorable, amazing trip in Crete & Greece ?
    If you’re anything like us, it rubs you the wrong way to be called a tourist when you rather identify as a traveller. You seek real experiences. On our blog, we've compiled our best travel tips for memorable travels. Authentic travel is better travel. You'll be glad to read these! Head here: Travelling tips, vol.1: Before the Trip Travelling tips, vol.2: During the Trip
  • How to get around in Chania ?
    To get around in Chania, you may use taxis, buses, bicycles, on foot or rent a car. Chania is an accessible city for all travellers. We have created a handy Transportation Guide to Chania; how to get around & some local unwritten rules.
  • Why is Chania an awesome travel destination ?
    Simply, folks, Chania is the full package! Travelling to Chania Crete is a must-see destination. From beaches to mountains, from craft breweries, to wineries, from Greek hospitality to high quality Cretan gastronomy... Mountains & Sea... Chania has it all. The secret is out... Greece is also an emerging craft beer destination, which we are so proud to showcase on our tours! Read what makes Chania a must-see place on our travel blog here: Chania: the full package! What are your waiting for? Come on down! We'll keep the beers cold & the food fresh for you.
  • Where are Chania's Public Services for travellers ?
    Individual traveller or seasonal tourist, you never know what'll come up during your stay. Best be prepared with the correct information & emergency numbers for Chania, Crete. Find Chania's: Hospital Town Hall KEP: Citizens Services Centers Post Offices Chania Tourist Information Office Airport of Chania Port of Souda (Chania) Emergency public services and contacts Here is your public services Chania guide: Chania Public Services Guide
  • What award did Bonnie and Clyde Urban Tours win ?
    In 2022, our second year in operation, Bonnie and Clyde Urban Tours received The Travel and Hospitality Award for the Best Learning Experience in Crete of the Year! We are delighted & proud to share this great news with all of you & guests in our community! A lot of hard work, careful organization, attention to detail, excellent service & high level of knowledge go into our tours -- we are thankful for the recognition from the THA & winning this worthy award. Read about our award-winning tours in Crete & watch the fun video on our blogpost The Travel and Hospitality Award 2022 goes to...
  • Where can I read some Testimonials & Reviews ?
    They said whaaaat!!? Don't be shy, get curious! Find Testimonials & Reviews of our Craft Beer Tours, Gastronomy Food Tours & Street Art Tour in Crete, from our real guests at the bottom of this page, on Google Reviews, Trip Advisor & Airbnb Experiences. We strive to make our tours non-touristy, unique, personable, memorable, educative & fun!!
  • Can you tell me about my guide ?
    Our guides love beer, food & their city! We are local buffs who love sharing knowledge and stories about good beer, unique neighborhoods & the unique local culture of Crete. Don’t hesitate to ask your guide about our favourite things to do during your stay - we love sharing our insider recommendations! Want to learn more about your guides? Read their articles here: BONNIE - Craft Beer; A Love Story - Thank the Irish! CLYDE - Life Experiences: Grab your chance! - I-want-pink-sand, Elafonissi Find testimonials and reviews from our awesome guests at the bottom of this page, on Google Reviews, Trip Advisor & Airbnb Experiences.
  • Who is behind Bonnie and Clyde Urban Tours ?
    Bonnie & Clyde… the famous couple reigns as the symbol for adventure & making your own rules. ​ The Bonnie and Clyde Urban Tours Travel Agency was co-founded in 2021 on the island of Crete, Greece, by a joyful French-Canadian Montreal gal sharing her joie de vivre & a cosmopolitan Greek Athenian man with a sharp sense of how travelling can evolve for the better.​ Being big beer lovers & travellers ourselves, we proudly created the 1st ever Craft Beer Walking Tours in Greece!!! OUR PHILOSOPHY It's all about: More people loving Greece, Travel, Life and the Sea. ​ Paving new roads in the modern travel industry, with eco-responsibility at the core. ​ Promoting Crete's authentic character through alternative tours. Always with a human approach & friendly attitude. OUR STORIES Read our Bonnie's story here ! Read our Clyde's story here! ​ We're so proud to be pioneering to bring Greek Craft Beer to the taste buds of travellers from across the globe. Always in our friendly, non-touristy style! Love & beer! WATCH OUR VIDEO
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